To be of good service - by which we mean regular attendance, safe, efficient and caring attitude.

Equal treatment to all customers whether they are private – houses, mansions, offices, shops, factories, car showrooms and others.

To attend to problems as they arise, quickly and efficiently, and to respond to complaints immediately.

To be compliant and aware of Health and Safety regulations and to keep abreast of new regulations as and when they are implemented and promoted by the federation.

That all members and their employees should have received suitable and sufficient training to enable them to work in a safe and competent manner.

To constantly wear your name badge, which gives the employees, name and that of the company he works for.